Delete your account

1 · From inside the app

This is the whole procedure. It takes about fifteen seconds and involves nobody but you.

1. Open crosstype.
2. Go to Profile → Settings.
3. Tap DELETE ACCOUNT.
4. Type delete to confirm, and confirm.

It happens immediately and it cannot be undone. This is not a deactivation and there is no cooling-off period: the account is gone, not paused. Nothing is held for a while in case you change your mind, because a deletion that keeps your data for a fortnight is not the thing people mean when they ask for one.

2 · What goes

• your profile, username and claimed type
• every test run on this account, and the answers stored with it
• every run this account took on this phone
• your friends, requests and blocks
• every message you have posted — in rooms and in direct messages, for everyone, not just for you

The last one is worth reading twice. Your messages are removed for everyone, not only from your own view, so conversations other people were part of will lose your half of them — and a direct-message thread goes whole, their half included. That is the strongest answer to “delete my data”, and it has a cost that falls on other people. It is the answer we chose anyway.

Everything else stored against the account goes with it too: slow-test answers, question picks, case calls, calls, a directory listing, username lookups that found nobody, founding holds, your push tokens, your notification settings and any notification still queued for you. If you signed in with Apple, the app first asks Apple to revoke the token Apple issued; if Apple cannot be reached, the deletion still goes ahead and our copy of the token goes with the account. A few records stay, detached from you — §3 and §4.

3 · What stays

• reports about you, and reports you filed — each keeps the reported message, or your username, display name and bio, as they stood at the time, with the account itself detached
• sign-in records held by our authentication provider

A report has to outlive the account it is about. If deleting yourself also erased every complaint about you, deleting yourself would be a way to erase the complaint.

“Detached” is not “anonymous.” A kept report still holds the reported message, or the username, display name and bio, exactly as they stood when it was filed; what is removed is the link to your account. We would rather say that than let one word do quiet work on a page about erasure.

A pair report is the exception: it is deleted when either account it names is deleted, so a report you asked for goes if your friend deletes their account. The record of what funded it stays, like the payment records in §4.

4 · If you pay for crosstype pro

Deleting the account does not cancel a subscription. A crosstype pro subscription keeps billing through Apple until you cancel it in Settings — cancel it first, then delete. A crosstype pro subscription bought on Android keeps billing through Google Play until you cancel it there.

The record of each payment stays, detached from the account, so the subscription can attach to the next crosstype account signed in with the same Apple ID.

A founding number belongs to the purchase that earned it, not to the account. If you delete your account, the number stays with that purchase, and it comes back if the subscription is attached to another crosstype account. Only a refund retires it, and a retired number is never given to anyone else.

5 · If you cannot reach the app

If you have already uninstalled it, or lost the device, email support@crosstype.app from the address on the account and ask for it to be deleted. It will be done within seven days, and it is the same deletion described above — the email route is slower, not gentler.

You do not need an account to read this page, and you do not need to sign in to anything. /privacy sets out what is stored in the first place.